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Tattle Secures $5 Million in Strategic Growth Capital to Accelerate AI-Driven...
Leading Hospitality CX Platform Raises Funding from Tattle Insiders, Flow Capital and Contour Ventures to Fuel AI Expansion and Client Base Growth NEW YORK CITY, NY – August 18, 2025 – Tattle, the...
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The 5-Star Deception: How “Quick Win” Review Strategies Are Hurting Your...
Key Takeaway Yes—immediate 5-star review prompts in your guest surveys are putting your restaurants in serious danger for the long run. Here’s how to avoid it. The pressure to boost online review...
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Understanding Guest Satisfaction Metrics: CER vs. NPS vs. Top Box
Key Takeaway Top Box and OSAT excel at measuring perfection for specific touchpoints, NPS heavily weights negative experiences for location comparisons, and CER provides the most balanced view that’s...
View ArticleHow AI Coaches “Wing Man” and “Patchy” Transformed Restaurant Operations: Q&A...
In a recent webinar, we sat down with operators from Wings & Rings and Cotton Patch Cafe to discuss their game-changing experience with Tattle’s AI Coaches. Here’s what they shared about turning...
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Menu Pairing: The Hidden Revenue Driver
Key Takeaway Menu Pairing Analysis operates on a fundamental principle: certain menu items, when consumed together, elevate the overall guest experience beyond what either item could achieve alone....
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Toppers Pizza Elevates Guest Experience with Tattle’s AI-Powered Guest...
Customer Experience Improvement (CXI) Leader for Hospitality Expands Partnership Base With Rapidly-Growing Pizza Brand NEW YORK, NY – July 15, 2025 – Tattle, the industry-leading all-in-one, AI-driven...
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Why Guest Feedback is Restaurants’ Secret Weapon for Scalable Personalization
Key Takeaway Every restaurant marketer is chasing the same white whale: hyper-personalization. But you don’t need personalized data from every single guest to do so. The 5% Problem Most restaurant...
View ArticleTattle Live Panel Recap: Angry Chickz, Miguel’s Jr, Prince Street Pizza
Editor’s Note: This article is a recap from a panel discussion — you can watch the full recording by clicking on the thumbnail below. In this live panel session titled “Beyond Surveys: Fast-Growing...
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How AI Coach “Owlbert” Scales Hooters’ Culture and Coaching in Brand’s New...
Based on the LinkedIn article by Cole Bastian, Sr. Director of Learning & Culture, Hooters When Hooters set out to scale their “Guest Obsessed” culture across a large, fast-moving system of...
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Founders Table Partners with Tattle to Elevate Guest Experience at Chopt and...
Tattle’s AI-Driven CX Improvement Platform to Power Operational Excellence Across Leading Fast-Casual Brands April 21, 2025 – NEW YORK – Tattle, the AI-powered guest feedback and CX improvement...
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Data Security Milestone: Tattle Earns SOC 2 Certification
In an era where data breaches make headlines daily, Tattle has taken a significant step forward in our data security journey by achieving SOC 2 certification. This milestone reflects our unwavering...
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Guest Recovery: Getting Maximum Impact at Minimum Cost
Key Takeaway Not all guest recovery methods are created equal. This guide shows you how to win back unhappy customers with the most cost-effective approach, based on real data. The True Cost of Lost...
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How to Successfully Change Your Menu Item Recipe: A Data-Driven Approach
Key Takeaway Changing a popular menu item’s recipe requires careful testing and measurement. This guide shows you exactly how to use guest feedback data to ensure your recipe changes delight your...
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11 Hospitality Brands Inducted into Tattle 2024 Hall of Fame
As we close out another impactful year in customer experience innovation, we’re thrilled to unveil the new inductees to the 2024 Tattle Hall of Fame! This annual tradition celebrates our most...
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Tattle Unveils Upcoming AI Coach To Boost Location-Level Satisfaction
New York City, NY: Tattle, the hospitality industry’s all-in-one, improvement-focused customer experience (CX) platform, announces today the development of its proprietary “AI Coach” feature, which...
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Q&A: Carrot Express SVP On Transforming Operations Using CX
Editor’s Note: This article is a redacted version of the conversation. You can view Carrot Express’ case study based on this conversation here. Guest featured: Michael Schatten, SVP of Operations at...
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Q&A: How Buckhorn BBQ + Grill Makes Data-Backed Operational Decisions
Editor’s Note: This article is a redacted version of the conversation. You can view Buckhorn BBQ + Grill’s case study based on this conversation here. Guest featured: Eilleen Le, Marketing Manager at...
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Q&A: Fat Boy’s Pizza Talks $500K Sales Lift Thanks to Guest Feedback
Editor’s Note: This article is a redacted version of the conversation. You can view Fat Boy’s Pizza’s case study based on this conversation here. Guest featured: Casey Biehl, COO at Fat Boys Pizza How...
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3 Things That Bring Your Guest Recovery From Good to Great
Exceptional guest recovery can be the difference between a loyal customer and a lost one. It can be the difference between millions of additional revenue (as seen with MOD Pizza) and a sales drop –...
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Industry Secrets: Predicting Sales Growth Using Guest Satisfaction
When sales at your restaurants stagnate – or even drop – it can be a real head scratcher. But the answer can be both simple and accessible if your brand has been consistently collecting high-quality,...
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